Emergency Contacts:
The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent repairs are:
- a burst water service or a serious water service leak
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of the hot water service
- a failure or breakdown of the stove or oven
- a failure or breakdown of a heater or air-conditioner
- a fault or damage which makes the premises unsafe or insecure.
However, if a repair is not urgent (can wait until the next working day) and is reported directly to a tradesperson you will be liable for the costs.
If you cannot reach your property manager, check your tenancy agreement for the details of a nominated tradesperson to contact but if you can not reach them refer to the below tradespeople:
For Electrical – Alex 0402 946 964 or Steve 0407 498 503
For Plumbing – Gavin 0414 581 582 or Brendan 0412 249 310
For Locksmith – David 9905 6790
For Glass Repairs – Steve 0414 216 502
For Smoke Alarms – 1300 853 910
If you cannot contact the above contractors please arrange an alternative contractor and inform your property manager of your actions as soon as possible. Please also ensure that after ringing an emergency tradesperson to write an email to your property manager letting them know of the incident.
Please find the official Office of Fair Trading factsheet for repairs below:
Getting Repairs Done